More webhost statements regarding the issues:
I am quite sorry to hear about your issues. As the issue you are referring to requires investigation into server resource usage and to identify customers that may be abusing server resources, I'm moving this ticket to our Server Stability queue where an administrator can properly identify and resolve issues quickly.
Please note that even though you may not receive a response for some time, we are looking into the issue. The purpose of the queue is to gather all complaints in regards to server stability in one place to better identify issues that may be happening across an entire server.
In such cases, it is possible that the server is unstable in short bursts for some time. However, you can be sure that we are working on the issue and will get this resolved for you as soon as possible.
If you do have further concerns specifically in regards to service stability, please update this ticket as it will be in the proper queue for us to address your concerns.
Thank you for your patience.
We apologize for the inconveniences caused, and understand your concerns. We did experienced some high load spikes on the server for short while which has been taken care of by disabling the high resource abuser accounts, we are still monitoring the server very closely to ensure service stability.
Please feel free to ask if problem re-occurs for you.
We are keeping the ticket as "open" and will keep you posted with further updates, Thanks for your cooperation and patience in this regard.
So, keep your eyes open if the problems start appearing again! Best if you provide a screencap or something.